Privacy Policy

1. Introduction

Tinytalk ("we," "our," or "us") provides a platform that connects your Facebook Pages and Instagram accounts to a unified inbox, powers AI-driven replies using your knowledge base, and offers analytics and insights. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.

2. Information We Collect

We collect information necessary to provide and improve our services.

• Account information: Name, email address, and password when you register or log in.
• Connected accounts: When you connect Facebook Pages and Instagram accounts, we receive and store access tokens and related profile data (e.g., page names, usernames) as permitted by Meta's APIs.
• Conversations and messages: Content of direct messages and comments from your connected Facebook and Instagram channels that flow through our unified inbox so we can display them, enable AI replies, and let your team respond.
• Knowledge base content: Documents (including PDFs) and website content you upload or link so we can train and run our AI reply feature to answer queries accurately and on brand.
• Analytics and insights: Aggregated or per-page metrics (e.g., reach, engagement) from your connected Meta assets that we use to power our analytics and insights features.
• Organization and team data: Information about your organization and the users you invite (e.g., emails, roles) so you can collaborate and manage access.
• Usage and technical data: Logs, device information, IP address, and how you use our product to operate the service, fix issues, and improve the experience.

3. How We Use Your Information

We use the information we collect to:

• Provide the unified inbox, AI-powered replies, knowledge base, and analytics features.
• Connect and sync your Facebook and Instagram channels and display conversations and who replied to whom.
• Process your knowledge base content (PDFs, website data) to generate accurate, on-brand AI responses.
• Run analytics and insights on your connected pages and accounts.
• Manage your account, organization, and team members.
• Secure our systems, prevent abuse, and comply with legal obligations.
• Improve our product, support, and user experience.

4. How We Share Your Information

We do not sell your personal information. We may share data in these circumstances:

• Meta (Facebook / Instagram): To connect your pages and accounts and sync messages and insights, we use Meta's APIs and share data in accordance with their terms and our integration.
• Service providers: We may use trusted vendors for hosting, storage, analytics, and AI processing. They are bound by contracts to use data only to provide services to us.
• Legal and safety: We may disclose information if required by law, to protect our rights and users, or to prevent harm.

5. Data Security and Storage

We implement appropriate technical and organizational measures to protect your data. Your information is encrypted in transit and stored in private, secure environments. We retain data only as long as needed to provide the service, comply with law, and resolve disputes.

6. Your Rights and Choices

Depending on where you live, you may have the right to:

• Access and receive a copy of your personal data.
• Correct or update inaccurate data.
• Request deletion of your data.
• Export your data in a portable format.
• Object to or restrict certain processing.
• Withdraw consent where we rely on it.

You can manage your account and connected channels from the Tinytalk dashboard. To exercise other rights or ask questions, contact us using the details below.

7. Cookies and Similar Technologies

We use cookies and similar technologies to keep you logged in, remember preferences, and understand how the site is used. You can adjust your browser settings to limit or block cookies, though some features may not work fully without them.

8. Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect personal information from children. If you believe we have collected such data, please contact us so we can delete it.

9. International Transfers

Your data may be processed in countries other than your own. We ensure appropriate safeguards (such as standard contractual clauses) are in place where required by applicable law.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the "Last updated" date. Continued use of Tinytalk after changes constitutes acceptance of the updated policy. For material changes, we may provide additional notice.

11. Contact Us

If you have questions about this Privacy Policy or your personal data, you can reach us at:

Tinytalk
Email: privacy@tinytalk.io (or your preferred contact email)